Refund Policy

Credits are delivered instantly. The moment your payment clears, our system verifies the transaction and the credits land in your account — ready to spend, with no waiting period. That immediacy is the product.

It also means that once you start spending, the digital goods and features those credits unlocked have already been delivered to you and cannot be returned. For that reason we can only reverse a purchase while the balance from it is still fully intact.

If you bought a credit package and have not spent any of it, email us and we will refund the full purchase price to your original payment method. No restocking fee, no partial deduction, no argument.

To qualify, all of the following must be true at the time you contact us:

• The credits from the purchase are entirely unspent, including any bonus credits included in the package.
• No content, subscription, feature, or service has been unlocked, activated, or made available using those credits.
• The request is made within 14 days of the purchase date.
• The account is in good standing and not under a fraud review.

When we process the refund, the corresponding credits are removed from your account balance.

We do not issue partial or prorated refunds. If any portion of a credit package has been spent, the remaining balance from that package stays in your account and remains yours to spend — it does not expire — but it cannot be converted back into money.

This applies regardless of how much is left. A package with one credit spent and 24,999 remaining is a partially used package, and partially used packages are final. We hold this line consistently for everyone, because credits are spendable across our entire partner network the instant they are issued.

Once credits have been applied to unlock content, activate a subscription, tip a creator, or enable a premium feature, that transaction is final and non-refundable. This holds whether or not you actually viewed, downloaded, or used what you unlocked — the point of no return is availability, not consumption.

Creator tips and payments sent to another person through a partner platform are final in all cases, since the value has already moved to a third party.

These situations are always refundable, and the rules above do not restrict them:

• Duplicate charges. Charged twice for the same package? We refund the duplicate in full, immediately, and you keep the credits from the first charge.
• Credits never arrived. If your payment succeeded but credits were not delivered, tell us. We will either deliver the credits or refund the payment in full — your choice.
• Unauthorized transactions. If someone used your payment method without permission, contact us right away. We will investigate, and where the charge is confirmed unauthorized we refund it in full and secure the account.
• Wrong account ID. If credits were delivered to a mistyped account ID, contact us with the transaction details. Recovery is not guaranteed once the credits have been spent by the receiving account, but we will look into every case.

If you believe a charge is wrong, please contact us before opening a dispute with your bank. We can usually resolve a billing problem in a day; a chargeback takes weeks and locks both sides out of a direct fix while it runs.

Accounts with an open chargeback are suspended until the dispute resolves. Filing a chargeback on credits that have already been spent is treated as a violation of our Terms of Service and may result in permanent closure of the account.

None of this affects rights you have under mandatory consumer protection law in your jurisdiction, or your card network’s dispute rules.

When we refund an end user, the corresponding credits are reversed on our side and the balance adjustment is reflected in your integration automatically — there is nothing for you to reconcile manually. Refund handling, dispute responses, and the accounting behind them are part of the service we run for you.