Support
One team handles purchases, balances, refunds, and integrations. Email us and a person will answer.
Response time: 1–2 business days for every request, billing and technical alike.
What can we help with?
Billing and payments
Charged twice, charged the wrong amount, or unsure what a charge on your statement is? Send us the email you used at checkout and we will trace it.
Email us about thisMissing credits
Payment went through but the balance did not update? Credits are issued automatically within seconds of payment confirmation, so this almost always means a mistyped account ID. We can find and fix it.
Email us about thisRefund requests
Fully unspent balances are refundable within 14 days. Read the full terms on our Refund Policy page, then email us with your account ID.
Email us about thisPlatform integrations
Running WordPress, Shopify, or something custom, and want to accept digital credits? Tell us your stack and we will scope the integration with you.
Email us about thisBefore you email us
Including these details gets your issue resolved on the first reply:
- The email address used at checkout
- Your account ID
- The approximate date and amount of the purchase
- Which partner platform the credits were for, if relevant
Never send us your full card number, CVV, or passwords. We will never ask for them — card details are handled entirely by Stripe and are never visible to us.
Questions about partner content
We are the payment and credit layer. Questions about what a partner platform offers, what it charges in credits, or the content itself are best raised with that platform directly. Anything involving a charge, a balance, or a refund comes to us.
Policies
Still stuck? Reach out.
Purchases, balances, refunds, or integration questions — same inbox, same team.
Reach Out to Our TeamOr email us directly at [email protected]